How to Manage Conversation AI on the Mobile App

Your Conversation AI helps you interact with customers, providing a fast and branded response to their inquiries and aiding you in communicating effectively. Managing chats inside the app is no exception. So, let's check how it works!

Prerequisits

To use this feature, first, you will need to create an Agent in your accounts Conversation AI through the web browser version of the CRM. If you have multiple agents, only the primary Bot can be used in the app.

How To Use AI in Your Conversations?

Navigate to one of your conversations inside the mobile app, the AI will help you depending on the bot's type.

Suggestive

After opening the conversation, it will start crafting responses. 

Simply select the one you see fit.

Auto-pilot

This will respond to the customers automatically after the wait time passes. Click the thumbs icon to value the response, helping your AI Assistant learn which responses suit your brand better.

Disabling/Enabling This Feature

To change the AI's status in a conversation, click the three-dot icon at the top right corner.

Click Edit AI Settings.

Pause, resume, or schedule reactivation.

Once you've made your changes, click save to apply them.

These changes will be applied to the AI Bot's behavior inside the conversation where you edit them. Helping you manage other customer interactions as normal.