Copy Contacts Action

Effective contact management is crucial for businesses leveraging CRM systems to maintain streamlined operations and data consistency. The "Copy Contact" feature is an invaluable tool that facilitates the seamless duplication of contacts across various accounts within the system. This functionality is particularly useful for businesses looking to manage contacts efficiently, whether migrating data to new accounts or ensuring uniformity across multiple accounts. This guide will walk you through the steps of enabling the feature and using it to enhance your contact management processes.

Enabling Premium Actions & Triggers

Before delving into the "Copy Contact" functionality, ensure that Premium Actions & Triggers are enabled. Existing and new sub-accounts automatically receive 100 free executions once this feature is activated. For existing sub-accounts, manual rebilling needs to be enabled to avoid execution costs.

Copying Contacts

After activating Premium Actions & Triggers, proceed to add an action within your workflow and select the “Copy Contact” feature.

Select an Account

Choose the destination account where you want to copy the contact. The list will display only the accounts accessible to the logged-in user.

Add Tags to Sub-Account

Choose tags from the current sub-account or create new tags in this field to be added to the copied contact in the selected sub-account. If the tag does not exist in the sub-account, it will be created, and then mapped to the contact.

Copy Tags

Enable this option if you want to copy the tags associated with the contact to the selected account.

Copy Custom Fields

Activate this option to copy contact custom fields to the chosen account. The custom field values will only be copied if the corresponding fields exist in the selected account.

Update Contact if it Already Exists

If this feature is enabled and the contact already exists in the selected sub-account, the contact will be updated. If the contact does not exist in the sub-account, a new contact will be created. This feature is only applicable if “Allow Duplicate Contact” is turned off within the selected account's Business Profile. If “Allow Duplicate Contact” is turned on, a new contact will be created for all contacts copied into the account. 

📌 Note: If a contact does not have an Email or a Name then the contact won’t be copied and will be skipped.

By leveraging the "Copy Contact" feature, businesses can effortlessly transfer essential information, streamlining contact management processes. Whether migrating contacts to a new account or ensuring consistency across multiple accounts, this functionality enhances overall CRM efficiency.