Edit Conversation Action

The "Edit Conversation" action allows users to automate the process of marking conversations as read/unread or archiving/unarchiving, eliminating the need for manual intervention once a specific event triggers the workflow.

In a workflow, add your preferred trigger, then click the “+” icon to search and add the Edit Conversation action.

Action Name 

Update the name of the action to display its intended purpose.

Marking Chats as Read or Unread

• Mark as Read: Designate a conversation as "Read" without opening it, particularly useful for chats you want to skip but still keep track of.
• Mark as Unread: If you have already opened a conversation but need to be reminded to follow up, marking it as "Unread" restores the notification pop-up, ensuring the chat remains visible for future attention.
• None: Maintain the current state of the conversation, neither marking it as read or unread.

Archive or Unarchive Chats

You can also automate the process of archiving or unarchiving a conversation to better organize your contacts.

• Archive: By archiving a chat, you effectively hide it from your active conversations, helping you focus on more pressing matters.
• Unarchive: Conversely, you can unarchive a chat to restore it to your recent tab, ensuring that it is readily available for ongoing engagement.
• None: Maintain the current state of the conversation, neither archiving or unarchiving the chat.

Once you are satisfied with your configuration, save the action then publish the workflow to activate it! Each subsequent contact that is added to the workflow will be updated according to your changes.

By utilizing the "Edit Conversation" action within your workflows, you can automate these important steps, eliminating the need for manual updates and improving the efficiency of your communication processes.