Twilio Validation Error

Setting Up the Workflow Trigger

To begin automating your response to these errors, you'll need to set up a new workflow trigger:

1. Navigate to the workflow triggers section and start typing "Twilio" to find the Twilio Validation Error option.
2. You may choose to trigger the workflow for any validation error or apply filters to specify the error type, such as "Not Valid" for invalid numbers or "SMS Incapable" for landlines.
3. Name your trigger accordingly for easy identification, e.g., "Not Valid" or "SMS Incapable."

Adding Multiple Triggers

It's possible to add multiple triggers within a single workflow to handle different types of errors separately:

• For instance, you can create one trigger for "Not Valid" errors and another for "SMS Incapable" errors.
• This allows for more targeted actions based on the specific error encountered.

Implementing If-Else Actions

To further refine your workflow, consider using If-Else actions:

• These actions enable you to split the workflow based on the type of error detected.
• For example, if the error is "Not Valid," you might instruct your team to attempt contact via email instead.
• Conversely, if the error is "SMS Incapable," the workflow could advise calling the contact, as the number might still be a functional landline.

Practical Applications and Tips

• Team Notifications: Use the workflow to automatically notify your team about the nature of the error, suggesting alternative contact methods.
• Maintaining CRM Health: Automating responses to Twilio Validation Errors helps keep your CRM account in good standing by avoiding repeated attempts to unreachable numbers.

Troubleshooting and FAQs

• What if I encounter errors setting up the workflow? Ensure you've correctly applied filters and named your triggers for clarity. Reviewing the specific error messages can also provide insights into what adjustments are needed.
• Can I customize actions based on different errors? Yes, by using If-Else actions, you can tailor your workflow to respond uniquely to each type of Twilio Validation Error.