Update Payment Processing Customer Value Insights

Overview of the Payments and Customer LTV Feature

This new feature offers a comprehensive solution for managing customer payments and assessing their lifetime value. It is designed to simplify the payment process, offer detailed insights into customer transactions, and enable strategic decision-making based on customer value. Here's what it includes:

Holistic Payment Insight: Access a detailed payment history for each customer, allowing for a better understanding of their transaction patterns and overall value to your business.
Real-time Ad Hoc Charging: Charge customers directly from their contact detail page, facilitating immediate transactions without the need for external payment processing tools.
Flexible Credit Card Management: Easily manage and charge saved credit cards, enhancing the efficiency of phone transactions and on-the-fly charges.

How to Utilize the New Feature

To make the most out of this update, follow these simple steps:

Accessing Customer Details:

Navigate to the contacts tab from the left navigation menu.
Select a contact by going to smart lists.

Charging a Customer:

Within the contact's detail page, find the payments section and click on "Charge Now”.

Enter the amount, provide a description, select the payment method, and click "Confirm & Charge".

Viewing Transactions:

From the left navigation menu, access the payments tab.
Select the transactions tab from the upper navigation menu.
Find the contact you've charged, click on the three dots, and select "View Transaction" to see the details.

Practical Applications and Use Cases

This feature is particularly useful in scenarios where immediate payment processing is required, such as:

Service Businesses: For businesses that offer services upon completion, this feature allows for immediate charging and payment confirmation.
Product Sales: When selling products over the phone, businesses can quickly process payments without redirecting customers to external payment platforms.
Consultations: Consultants can charge for their sessions immediately after they conclude, streamlining the payment process.

Troubleshooting and FAQs

Q: What if a customer's saved credit card fails? A: Attempt to charge a different saved card or contact the customer to resolve the issue and update their payment information.

Q: How can I add a new credit card for a customer? A: Within the contact's payment section, select "Add New Card" and follow the prompts to securely save the customer's credit card information.