How To Enable Call Recording

The ability to record calls and listen back to them later is amazing, especially if you work in teams where multiple people handle client communication or sales. Even if you aren't working in a team, these will be helpful. Did you forget something your client said? No worries; you can listen back on your call at any time!

Setting Call Recording Up

To turn on call recording, go to Settings in the bottom left-hand corner & then find Phone Numbers. Click the 3-dot icon corresponding to the number for which you wish to enable call recording, then select Edit Configuration.

Start Recording Calls

Within this dialogue, you can modify your phone number settings. Check the “Call Recording” box to turn on call recordings.

Choose whether to notify your contacts that the call is being recorded by enabling the "Play Call Recording Message" option.

In the text field below, you can enter a custom message to inform contacts, regardless of whether the call is incoming or outgoing, that the conversation is being recorded. The content of this message is fully customizable to suit your preferences.

📌Note: Before configuring this feature, please check your state's laws regarding phone call recording.

Don't forget to click "Save" once you are done.

By setting up this feature, you can easily review past calls, improve client interactions, and maintain accurate records. Take advantage of call recording to enhance efficiency and ensure seamless communication.