Steps to Change the Default Currency

Understanding the Default Currency Setting

The CRM automatically sets the default currency based on your company's location under Business Info. For instance, businesses located in the United States will have their default currency set to USD. This section is crucial for users who need to conduct transactions in a currency different from their default setting.

Steps to Change the Currency Type

Changing the currency type involves a few simple steps. This process is essential for businesses aiming to charge for products in a currency other than their default. Here's how to do it:

1. Navigate to Settings: First, go to the Settings menu in the CRM.
2. Access Business Info: Select the Business Info option.
3. Change the Country: In the Business Physical Address section, you'll find the "Country" field. Click on the dropdown menu to select a different country whose currency you wish to use.
4. Update Address: After selecting the new country, click on "Update Address" to save the changes.

5. Log Out and Log Back In: To ensure the currency change takes effect, log out of the CRM and then log back in.

Pro Tips for Managing Multiple Currencies

When dealing with multiple currencies, keep the following tips in mind to avoid confusion and ensure smooth transactions:

• The CRM retains the currency a product was initially created with, even if you later change your company's country setting.
• A customer cannot be charged in multiple currencies within a single transaction. Attempting to do so will result in an error message.
• To manage products in different currencies effectively, create separate product entries for each currency. For example, name your products as PRODUCT A-USD, Product A-CAD, Product B-USD, Product B-CAD, etc. This will help you stay organized and avoid errors.

Troubleshooting and FAQs

Q: What happens if I forget to log out and log back in after changing the currency? A: The currency change may not take effect until you do so. It's a crucial step to ensure the CRM updates your settings correctly.

Q: Can I charge a customer in both USD and CAD in a single transaction? A: No, the CRM does not support charging a customer in multiple currencies within a single transaction. You'll need to create separate transactions for each currency.