Notification for Expired Social Accounts

Maintaining an unbroken link between your Social Planner and diverse social accounts is critical in social media management. Platforms such as Facebook, Instagram, LinkedIn, and GMB within Social Planner operate on individual token expiration timelines. The access token acts as the linchpin for uninterrupted publishing and content analysis. Disconnection of a social account halts these vital functions, underscoring the need for authorized access across all social accounts. Authorization automatically generates access tokens, ensuring a seamless workflow. Notably, different social media platforms have distinct authorization expiration periods—LinkedIn with a 60-day limit, Facebook extends to 90 days, and some networks lack any expiration timeframe.

Notification Mechanism: Stay Informed, Stay Connected

To keep you informed and proactive, the Social Planner employs a notification system. When a social account token approaches expiration, you will receive timely notifications. These notifications are personalized based on your preferences and the specified number of days before the email reminder is sent.

Notifications Overview

Inside the social planner, Click the gear icon at the top right corner to get into the Social Planner settings.

Next, navigate to the “Notifications” tab where you can see the available notifications to be configured.

The notification options include: 

1. Account Pre-Expiry: When enabled, a notification will be sent to alert the selected user(s) that the connection to a social account is soon to expire.
2. Account Expired: If the social account token is expired, a notification will be sent to the selected user(s).
3. Request for Post Approval: For posts requiring user approval, a notification will be sent to the individual(s) to inform them of the request.
4. Approved Post: If the post is approved after being reviewed, the notification will be sent to the content creator.
5. Rejected Post: If the post is rejected after being reviewed, the notification will be sent to the content creator.
6. Post Failed: Should a scheduled post fail to be published, a notification will be sent to the selected user(s).

Enabling Notifications

To enable a notification, simply toggle the Alert Status switch beside the respective notification and configure the options in the popup.

Users have the flexibility to choose the users to be notified (1), modify the number of days for reminders post-initial setup (2), select a pre-built template to be sent (3), and view the preview of the selected template (4), ensuring a tailored notification experience.

Once you are satisfied with the configuration, remember to save your changes!