LC Phone Overview

Introducing LC - Phone: Revolutionizing Your CRM Communication

What is LC - Phone?

LC - Phone is a game-changing telephony service designed to make SMS and call management within your CRM a breeze. It eliminates the need for third-party telephony providers, making sending and receiving SMS and calls seamlessly integrated into your CRM.

Key Benefits of LC - Phone:

• Incredible Deliverability: LC - Phone ensures your messages and calls reach their destination with unparalleled reliability.
• Error Monitoring: Real-time error monitoring keeps your communication error-free and your CRM running smoothly.
• Better Compliance: LC - Phone provides enhanced compliance features, ensuring you stay in line with regulations.
• Affordability: LC - Phone offers a cost-effective alternative to traditional telephony service providers.

Why LC - Phone was Created:

LC - Phone, also known as the LC - Phone System, was developed to simplify the process for agencies. Historically, CRM users needed to sign up for third-party services like Twilio and then integrate them into the CRM. This process often required advanced knowledge, which not all agencies possessed.

The aim of LC - Phone is to provide a matured SaaS platform experience, where sending and receiving SMS and calls work seamlessly right out of the box, as users would expect.

Why Switch to LC - Phone System?

• One-Click Integration: LC - Phone offers an out-of-the-box solution with just one click.
• Enhanced Security: Enjoy increased security with features like Ramp ups and real-time error monitoring.
• Improved Delivery Rate: Benefit from in-app features such as Opt-out and SenderID addition, and DND based on error rates for higher delivery rates.
• Cost-Effective: Real-time billing ensures quick realization of expenses.
• Reduced Friction: Manage all your communication needs in one place, with most features available in-app.

LC - Phone Pricing:

Pricing is equivalent to Twilio, with a 10% discount on select categories. Instead of paying Twilio directly, agencies will be charged through the payment method specified in the agency Billing tab.

Accessing Transaction Logs:

Go to agency settings

Select Billing

Go to the detailed transactions tab under Wallet & Transactions to access logs for in-depth analysis.

• For location-specific usage, visit the location settings and go to Phone numbers > Usage Summary.

FAQS

Will Telephony rebilling work with LC - Phone System?

Absolutely! All agencies on the Pro Plan will continue to have the ability to re-bill telephony usage while using LC - Phone or a connected third-party telephony system. With the lower cost of LC - Phone System, there's even more margin for your agency!

My Clients require regulatory bundle verification. Will it be available inside LC Phone?

Yes! We support regulatory bundles.

Do you support SHAKEN/STIR registrations?

Yes, we support SHAKEN/STIR. Register for SHAKEN/STIR to avoid the call being marked as SPAM. After submitting their Business Profile, Agency and Sub-account admins can register for SHAKEN/STIR. This is a free-of-cost service.