How to Retrieve a Deleted Phone Number

When a phone number is deleted from your CRM account, it's crucial to act swiftly to recover it. The process varies slightly depending on whether the number was associated with an external service like Twilio or directly within the CRM's telephony system.

Step-by-Step Guide to Recovering a Number

If Using Twilio

Access your Twilio account to begin the recovery process.

From the account list, select 'Subaccounts' to view all associated subaccounts. If you have many subaccounts, use the account SID (available in your CRM's settings under the phone system section) to filter and locate the specific subaccount.

In the Twilio subaccount, open the "Phone Numbers" dropdown menu and open the “Manage” tab.

Select the “Released Numbers” option to see if the deleted number is still available for recovery. If it is, click Repurchase to add the phone back to your account.

If the number is not listed or it's been more than 10 days, reach out to Twilio support for assistance.

If Managed Directly Within the CRM

If your number was managed directly within the CRM and has been deleted, reach out to the CRM's support team.  When contacting CRM support, ensure you have the location ID ready. This ID can be found in the business profile settings of your CRM account.

You'll need to provide the location ID where the number was used to facilitate the recovery process.

Troubleshooting Tips and FAQs

Q: What if I can't find the location ID?

A: Check under the business profile settings in your CRM account. If you're still having trouble, CRM support can assist you.

Q: How long do I have to recover a number?

A: Twilio offers a 10-day grace period for number recovery. Beyond that, you'll need to contact their support.

Q: Will I be charged for recovering a number?

A: Yes, Twilio charges a monthly fee upon the successful recovery of a number.