Troubleshooting Missing Edit Button in Domains

The primary reason the edit button may not be visible is that the domain has been added to another sub-account first. The CRM's design allows a domain to be associated with multiple sub-accounts, but editable features, such as setting a default page, are restricted to the sub-account where the domain was initially added. This restriction ensures that one domain does not have conflicting default pages across different sub-accounts, maintaining a coherent user experience.

How to Locate the Edit Button

Check Other sub-accounts: The first step is to review all sub-accounts where you might have previously added the domain. This can be done by navigating through each sub-account's settings to see if the domain is listed.

Identify the Primary sub-account: Once you find the sub-account where the domain was first added, you will notice that the edit button is available there. This is the only sub-account where you can make changes to the domain's default page settings.

Making Edits: After locating the primary sub-account, you can proceed to edit the domain settings as needed. Remember, any changes made here will affect how the domain behaves across all sub-accounts it's associated with.

Troubleshooting Tips and FAQs

What if I accidentally added the domain to the wrong sub-account first? If the domain was first added to an incorrect sub-account, you will need to remove it from that sub-account and re-add it to the desired primary sub-account. However, proceed with caution, as this could affect any configurations already in place.

Can I set different default pages for the same domain in different sub-accounts? No, the CRM allows only one default page per domain, regardless of the number of sub-accounts it's associated with. This limitation helps prevent confusion and ensures a unified experience for users visiting your domain.

I still can't find the edit button. What should I do? If you've checked all sub-accounts and still can't locate the edit button, it's possible there may be an issue with your sub-account settings. In such cases, reaching out to the support team is the best course of action. They can provide personalized assistance and help resolve any underlying issues.