If your account is paused, the most likely reason is a card that didn't go through. Update the card, and you're back in business. This article shows you how, plus what you're charged for and when.
My account is paused. What happened?
When a monthly payment fails, your account gets paused until the payment clears. Nothing gets deleted. Your contacts and setup stay put for 90 days while the account is paused.
If you can't log in and you're seeing a payment or billing message, this is almost always the cause.
How to update your card
Update your card in our secure billing portal: billing.stripe.com/p/login/bJecN58Qhbeb1km7FB3Ru00. Log in with the email address on your Amplify account. You can use it even while your account is paused.
Link not working? Email support@earnworthy.com with "Update my card" in the subject. We'll send you the link and double-check on our end once you're done. Please don't email your card number.
How fast does my access come back?
Right away. Once the payment goes through, your account unpauses on its own. Nobody has to flip a switch.
If you've paid and you're still locked out, email support@earnworthy.com and we'll check it.
What you're charged for
Your plan is a flat monthly price, month to month, with no setup fee.
- Amplify: $297 a month, or $2,970 a year (twelve months for the price of ten)
- Amplify Growth: $797 a month
Both plans include a $20 monthly usage credit. It covers texting, calls, email sending, and Answer Agent conversations, and a typical month fits inside it. If you go past it, the extra bills at the rates on our fees page. Overage goes on the same card as a separate charge.
Texting registration and domain charges
Phone carriers charge a fee to register your business for texting. The current amount is on our fees page.
Need a domain? We can buy one for you, or you can buy your own from GoDaddy or Namecheap. Domain costs are on the fees page too.
Where to find your receipts
Every invoice is emailed to you. You can also find past invoices in your Amplify account under Settings, then Billing.
Changing or cancelling your plan
There's no contract. You can move from Amplify to Amplify Growth whenever you want, and nobody pays for a piece twice. If you leave, your contacts leave with you. See How to Cancel Amplify and Take Your Contacts With You.
Questions about a charge? Email support@earnworthy.com. A real person answers within 24 hours.