Always send yourself a test before a real send. Here's how, and what to check when it doesn't arrive.
How to send a test
Go to Marketing > Emails, open the campaign or template, and choose Test Email from the actions menu. Enter your own email address and send it.
The unsubscribe link won't work in a test email. That's on purpose, so you can't unsubscribe yourself by accident.
If it doesn't show up
- Check spam, junk, and promotions. Look in every folder before anything else.
- Check the address you typed. A single typo sends it nowhere.
- Make sure your sending domain is set up and verified. See Which Domain Is for What.
- Try a different address. Send the test to another inbox, like a personal Gmail, to see if it's your email provider holding it.
If it still hasn't arrived, check the email for merge fields. They need exactly two curly braces on each side, like {{contact.first_name}}, and a broken one can stop the send. If you see an error icon on the send, click it to read the full message. Or email support@earnworthy.com with the campaign name and the address you sent the test to.